Privacy Policy

Last updated: 16 April 2026

1. Information We Collect

AskRDukan respects your privacy and is committed to protecting the information you share with us. When you create an account, place an order or contact us, we may collect your name, mobile number, email address, delivery address, date of birth, and payment details. We also automatically record device information, IP address, browser type and browsing patterns on our platform to improve your shopping experience.

2. How We Use Your Information

Your information helps us process orders, deliver products, verify identity, prevent fraud, send order updates, and personalise product recommendations. We may also use your contact details to share promotional offers, investment package updates, and loyalty rewards. You can opt out of marketing communications at any time via your account settings.

3. Sharing With Third Parties

We do not sell your personal data. We share limited information only with trusted partners who help us operate the platform — logistics providers for shipping, payment gateways for transactions, SMS/email vendors for notifications, and KYC agencies for seller verification. All partners are bound by strict confidentiality obligations.

4. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your cart, and measure platform usage. You can disable cookies from your browser settings, but some features may not function correctly. For details, refer to our Cookie Policy.

5. Data Security

We implement industry-standard safeguards including SSL encryption, tokenised payments, access controls and regular security audits. However, no online system is fully immune to breach; you are responsible for keeping your login credentials confidential.

6. Your Rights & Contact

You can access, update or request deletion of your personal data by writing to privacy@askrdukan.com. Account deletion is subject to applicable tax, accounting and investigation retention requirements under Indian law.